Welcome to the Elle Mayo Designs Jewelry and Design Studio

STORE FAQS

WHEN WILL MY ITEM SHIP?

All jewelry is handmade to order, therefore, please allow up to 10 business days (Monday-Friday) before your order is shipped. You will receive an order confirmation once your order has been successfully transmitted, and you will receive another email when your order ships.  Once shipped, please allow up to 2-5 days for transit time of your product(s). If you would like a faster delivery please contact us before ordering as there will be an extra cost for express shipping.  If you still have not received your purchase after 2 weeks, please notify customerservice@ellemayodesigns.com.  Elle Mayo Designs by Dance Roots Etc. is not responsible for any lost, stolen or damaged shipments.

For customers outside the United States, additional charges may apply depending on location.  Please contact us for additional information.

PRICING AND PRODUCT AVAILABILITY

From time to time, we may change our prices with no prior notice, due to changes in cost of materials or other factors that are completely out of our control.  In reference to travel shows and pop-up shops our prices will be lowered to meet the demands and for competitive purposes.  These prices are not negotiable with regard to our e-commerce website.

Although we make every attempt to keep an adequate amount of items in stock, from time to time, we do sell out of certain products or a particular type of bead affiliated with our products.  If we are out of stock on an item you have ordered, we will give you notice via email and/or the item itself will show an “out of stock” reference on the site.  If we are out of stock for a particular type of bead, we will send a notice via email and replace it with a similar style should you still be interested in the item.  Any changes will be reflected in your order total as well as your shipping confirmation.  Some items once sold out, will not return to the site while others will remain depending on product demand.

ARE YOUR PRODUCTS AVAILABLE FOR PUBLICITY SHOOTS OR PROMOTIONAL PURPOSES? IF SO, WHO SHOULD I CONTACT?

If you would like to use any of our earrings for a photo shoot or promotional purposes, we would love that.  Contact customerservice@ellemayodesigns.com with the details.

DO YOU SELL WHOLESALE?

If you are interested in purchasing for wholesale, please send an email to  customerservice@ellemayodesigns.com.

WHAT IS YOUR RETURNS+EXCHANGE POLICY?

We accept returns or exchanges on merchandise within 7 days of receiving your original order.  Items must not have been worn, altered or damaged, and with all tags attached in original packaging.  Note: Shipping charges are non-refundable.  To exchange an item, securely pack and seal the returned merchandise and include our return form in the return package.  Please specify on the form what you are exchanging the item for (include style number).  Send back the merchandise to us, within 7 days, using an insured service to the address below.  We cannot accept responsibility for packages that we do not ship ourselves.  To receive a return form, email customerservice@ellemayodesigns.com.  If you purchased an item using a discount code, only the discounted price you paid will be refunded, not the original full price or the current price of the item.  Any refund given will be the cost of the items returned only.  Postage will not be refunded.  All sale items and custom items are final sale. It is recommended that tracking is added to any returned packages.

WHAT PAYMENT DO YOU ACCEPT?

We accept all major credits cards (MasterCard, American Express, Visa and Discover) via PayPal. We also accept payment via Square and Apple Pay. Taxes are applied to all orders. All orders will receive a confirmation email.

DOES YOUR SHOP HAVE A REPAIR POLICY?

Repairs are accepted and are subject to a fee depending on the nature of the damage up to 3 months after the purchase. Please contact us via email at customerservice@ellemayodesigns.com for specific repair request. Customers are responsible for shipping. Lost Pendants or Charms are subject to a replacement fee.

Any jewelry that has been altered by anyone other than Elle Mayo Designs does not fall under our repair policy. Product damages incurred as a result of not following our suggested care instructions or any extensive mishandling of the jewelry, will not be covered under our repair policy. 

STORE FAQS

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