Elle Mayo Designs by Dance Roots Etc. and/or its affiliates provide web site features to you subject to the following conditions.  If you visit or shop at ellemayodesigns.com, you accept these conditions.  Please review them carefully.  In addition, when you use any current or future Elle Mayo Designs by Dance Roots Etc service or business, you also will be subject to the guidelines, terms and agreements (“Terms”) applicable to such service, business or laws.  If these conditions are inconsistent with such Terms, such Terms will control.

WHEN WILL MY ITEM SHIP?

All jewelry is handmade to order, therefore, please allow up to 10 business days (Monday-Friday) before your order is shipped. You will receive an order confirmation once your order has been successfully transmitted, and you will receive another email when your order ships.  Once shipped, please allow up to 2-5 days for transit time of your product(s). If you would like a faster delivery please contact us before ordering as there will be an extra cost for express shipping.  If you still have not received your purchase after 2 weeks, please notify emd(@)ellemayodesigns.com.  Elle Mayo Designs by Dance Roots Etc. is not responsible for any lost, stolen or damaged shipments.

For customers outside the United States, additional charges may apply depending on location.  Please contact us for additional information.

WHAT IS YOUR RETURN+EXCHANGE POLICY?

We accept returns or exchanges on merchandise within 7 days of receiving your original order.  Items must not have been worn, altered or damaged, and with all tags attached in original packaging.  Note: Shipping charges are non-refundable. To exchange an item, securely pack and seal the returned merchandise and include our return form in the return package.  Please specify on the form what you are exchanging the item for (include style number).  Send back the merchandise to us, within 7 days, using an insured service to the address below.  We cannot accept responsibility for packages that we do not ship ourselves.  If you purchased an item using a discount code, only the discounted price you paid will be refunded, not the original full price or the current price of the item.  Any refund given will be the cost of the items returned only.  Postage will not be refunded.  All sale items and custom items are final sale. It is recommended that tracking is added to any returned packages.

NOTE: Shipping, handling and customs charges are non-refundable. We do not provide return labels for online purchases. The customer is responsible for return fees.

Please send your return/exchange through an insured service carrier to the following address:

Elle Mayo Designs by Dance Root Etc. (Returns Dept.)

PO Box 513, Rahway, NJ 07036

PRICE AND PRODUCT AVAILABILITY

From time to time, we may change our prices with no prior notice, due to changes in cost of materials or other factors that are completely out of our control.  In reference to travel shows and pop-up shops our prices will be lowered to meet the demands and for competitive purposes.  These prices are not negotiable with regard to our e-commerce website.

Although we make every attempt to keep an adequate amount of items in stock, from time to time, we do sell out of certain products or a particular type of bead affiliated with our products.  If we are out of stock on an item you have ordered, we will give you notice via email and/or the item itself will show an “out of stock” reference on the site.  If we are out of stock for a particular type of bead, we will send a notice via email and replace it with a similar style should you still be interested in the item.  Any changes will be reflected in your order total as well as your shipping confirmation.  Some items once sold out, will not return to the site while others will remain depending on product demand.

ARE YOUR PRODUCTS AVAILABLE FOR PUBLICITY SHOOTS OR PROMOTIONAL PURPOSES? IF SO, WHO SHOULD I CONTACT?

If you would like to use any of our earrings for a photo shoot or promotional purposes, we would love that.  Contact emd(@)ellemayodesigns.com with the details.

DO YOU SELL WHOLESALE?

If you are interested in purchasing for wholesale, please send an email to  emd(@)ellemayodesigns.com.

WHAT PAYMENT DO YOU ACCEPT?

We accept all major credits cards (MasterCard, American Express, Visa and Discover) via PayPal. Amazon Pay, Square and Stripe.  Taxes are applied to all orders.  All orders will receive a confirmation email.

DOES YOUR SHOP HAVE A REPAIR POLICY?

Repairs are accepted and are subject to a fee depending on the nature of the damage up to 3 months after the purchase. Please contact us via email at emd(@)ellemayodesigns.com for specific repair request. Customers are responsible for shipping. Lost Pendants or Charms are subject to a replacement fee.

Any jewelry that has been altered by anyone other than Elle Mayo Designs does not fall under our repair policy. Product damages incurred as a result of not following our suggested care instructions or any extensive mishandling of the jewelry, will not be covered under our repair policy. 

PRIVACY

The only information we collect is the details you entered on ordering, except for credit/debit card details, we do not see these, or store these.  PayPal, Amazon Pay, Stripe and Square securely encrypts your credit/debit card details.  We will only email you if you have placed an order with us.  Your details are collected (except credit/debit card details) but are NEVER passed on to third parties.  When you visit ellemayodesigns.com or send e-mails to us, you are communicating with us electronically.  You consent to receive communications from us electronically.  We will communicate with you by e-mail or by posting notices on this site.  You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Any personal information given to Elle Mayo Designs will be protected. Your information will not be disclosed to any third parties.  Elle Mayo Designs site server will secure your personal information with the latest firewall and encryption during your ordering process.

COPYRIGHT AND TRADEMARKS
Elle Mayo Designs by Dance Roots Etc is a registered trademark.  All content included on this site, such as text, graphics, logos, button icons, images, audio, data compilations, and software, is the property of Elle Mayo Designs by Dance Roots Etc. or its content suppliers and protected by United States and international copyright laws.  The compilation of all content on this site is the exclusive property of Elle Mayo Designs by Dance Roots Etc. and protected by US. and international copyright laws.

Elle Mayo Designs by Dance Roots Etc and other company graphics, logos, page headers, button icons, scripts, and service names are pending trademarks, registered trademarks or trade dress of Elle Mayo Designs by Dance Roots Etc in the US. and/or other countries.  Elle Mayo Designs by Dance Roots Etc. namesake, logos and any other designs may not be used in connection with any product or service that is not Elle Mayo Designs by Dance Roots Etc., in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Elle Mayo Designs by Dance Roots Etc.

WEBSITE LICENSE AND SITE ACCESS
Elle Mayo Designs by Dance Roots Etc. grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Elle Mayo Designs by Dance Roots Etc.  This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Elle Mayo Designs by Dance Roots Etc.  You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Elle Mayo Designs by Dance Roots Etc. without express written consent.